Assistant Food and Beverage Operations Manager - (160001RQ) in Springfield, Illinois For Sale

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The Springfield Marriott, located at xxxx Main St., Springfield, MA, and xxxx5 is currently hiring a Assistant Food and Beverage Operations Manager.
Assistant Food and Beverage Operations Manager :Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR ? 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations ? Assists in the ordering of F&B supplies, cleaning supplies and uniforms. ? Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. ? Supports and supervises an effective monthly self inspection program. ? Operates all department equipment as necessary and reports malfunction. ? Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. ? Encourages and builds mutual trust, respect, and cooperation among team members. ? Develops specific goals and plans to prioritize, organize, and accomplish your work. ? Celebrates and fosters decisions that result in successes as well as failures. ? Communicates areas that need attention to staff and follows up to ensure understanding. ? Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. ? Follows property specific second effort and recovery plan. ? Stays readily available/ approachable for all team members. ? Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service ? Provides services that are above and beyond for customer satisfaction and retention. ? Serves as a role model to demonstrate appropriate behaviors. ? Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ? Takes proactive approaches when dealing with guest concerns. ? Sets a positive example for guest relations. ? Stays readily available/ approachable for all guests. ? Reviews comment cards and guest satisfaction results with employees. ? Responds in a timely manner to customer service department request. Additional Responsibilities ? Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluates results to choose the best solution and solve problems. ? Performs hourly job function if necessary. ? Extends professionalism and courtesy to team members at all times. ? Comprehends budgets, operating statements and payroll progress report
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
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